Effective Date: June 4, 2025
At Sehatyaab Biotech, we are committed to ensuring that your orders are delivered accurately, on time, and in excellent condition. Below are the shipping terms and conditions for all orders placed on www.sehatyabiotech.com or via direct communication with our team.
📦 Order Processing Time
- Ready Stock Orders: Processed and dispatched within 1–3 business days.
- Custom/Third-Party Manufacturing Orders: Processing time varies between 10–30 business days, depending on product type, quantity, and packaging customization.
🌐 Shipping Coverage
We currently offer PAN India delivery, including to rural and remote areas, via reliable courier and logistics partners.
🚛 Delivery Timelines
- Metro Cities: 2–5 business days after dispatch
- Non-Metro Cities / Remote Areas: 4–10 business days after dispatch
Delivery times may vary due to courier delays, strikes, weather conditions, or public holidays.
💰 Shipping Charges
- For Bulk Orders (above ₹25,000): Free shipping available in selected regions.
- For Small/Trial Orders: Shipping charges are calculated based on weight, volume, and delivery location, and will be shown at checkout or communicated during quotation.
📦 Packaging & Handling
All products are packed in tamper-proof, moisture-resistant packaging to ensure product safety. For fragile or liquid items, extra care is taken during packing.
🔄 Order Tracking
Once your order is shipped, we will share:
- Courier name and tracking ID
- Expected delivery date
Tracking details will be sent via email or WhatsApp.
❗ Shipping Delays
Sehatyaab Biotech is not liable for delays caused by:
- Force Majeure events (strikes, floods, lockdowns, etc.)
- Incorrect/incomplete shipping addresses
- Customs or regulatory hold (for institutional orders)
📦 Bulk & Special Delivery Requirements
If you have specific shipping instructions (e.g., temperature-sensitive products, urgent deliveries, bulk pallets, or hospital drop points), please inform our support team during order placement.
🛑 Undelivered Orders
If an order is returned due to:
- Incorrect address
- No response from consignee
- Refused delivery
We may deduct a reshipping or restocking fee based on actual courier charges.
🧾 Shipping & GST Invoicing
All deliveries are made with valid GST invoices. Please ensure your GST details are correctly entered during checkout or confirmed with your account manager.
📞 Need Help?
For any shipping-related queries, reach out to us:
📧 Email: sehatayyabbiotech@gmail.com
📞 Phone: +91-6395823298
📍 Address: KHS-422, Hayat Market, Sector-01, Greater Noida, G.B. Nagar, U.P. – 201306